Privacy Policy

1. Introduction

This Privacy Policy explains how Fit-Connect ("Fit-Connect," "we," "our," or "us") collects, uses, discloses, and protects your personal data when you access or use our website, mobile application, and related services (collectively, the "Platform").

We are committed to protecting your privacy and processing your personal data in compliance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and any applicable data protection laws.

By accessing or using Fit-Connect, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, please do not use the Platform.

2. Data Controller

The data controller responsible for your personal data is:

3. Categories of Personal Data We Collect

We may collect the following categories of personal data:

• Identification Data: Name, surname, username, and contact information (email address, phone number).
• Account Information: Login credentials, preferences, and communication settings.
• Transactional Data: Payment information (processed securely by third-party payment providers), billing details, and order history.
• Usage Data: Information about how you interact with our Platform, such as pages visited, features used, and time spent on the site.
• Technical Data: IP address, browser type, device type, operating system, and cookies or similar technologies.
• Communication Data: Records of your correspondence with us, including support requests or feedback.

We collect data directly from you, automatically through your interaction with the Platform, and from third-party service providers that help us operate our services.

4. Legal Basis for Processing

We process your personal data under one or more of the following lawful bases, as defined in Article 6 of the GDPR:

• Consent: When you have given us clear consent to process your data (e.g., newsletter subscription).
• Contractual necessity: When processing is required to perform a contract with you (e.g., account creation, service provision).
• Legal obligation: When we are required to comply with a legal or regulatory duty.
• Legitimate interests: When processing is necessary for our legitimate business interests, such as improving services or preventing fraud, provided these interests are not overridden by your rights.

5. Purpose of Processing

We may use your personal data for the following purposes:

• To create and manage user accounts
• To provide and improve our services and user experience
• To process payments and manage transactions
• To respond to customer service requests and support inquiries
• To send administrative information, including confirmations, updates, and notifications
• To send marketing and promotional communications, when permitted by law or based on your consent
• To analyze and improve website performance, usability, and security
• To comply with legal and regulatory requirements

6. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Policy or as required by law. When personal data is no longer needed, it will be securely deleted or anonymized.

Retention periods are determined based on:

• The duration of your relationship with us
• Legal and regulatory obligations
• Our legitimate business interests (e.g., maintaining transaction records for accounting)

7. Data Protection and Security

We adopt appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

• Encryption of data during transmission
• Access control and authentication systems
• Secure storage and limited access to personal data
• Regular review of security measures and employee training

However, no online service is completely secure, and we cannot guarantee absolute security of your data.

8. Data Sharing and Disclosure

We do not sell or rent your personal data.

We may share information with:

• Service providers who perform functions on our behalf (e.g., payment processors, email platforms, hosting services)
• Business partners involved in delivering specific services or offers you have requested
• Regulatory or legal authorities where disclosure is required by law or court order
• Third parties in connection with a business transaction, such as a merger, acquisition, or sale of assets, provided that safeguards are maintained

All third-party processors are bound by strict confidentiality and data protection obligations consistent with this Policy and the GDPR.

9. International Data Transfers

If personal data is transferred outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place — such as Standard Contractual Clauses (SCCs) or transfers to countries with an adequacy decision from the European Commission — to protect your data.

10. Your Rights Under GDPR

As a data subject under the GDPR, you have the following rights:

• Right of Access: Obtain a copy of your personal data we hold.
• Right to Rectification: Correct inaccurate or incomplete information.
• Right to Erasure ("Right to be Forgotten"): Request deletion of your data when it is no longer necessary or lawful.
• Right to Restriction of Processing: Request a limitation on how we process your data.
• Right to Data Portability: Receive your personal data in a structured, commonly used format and transmit it to another controller.
• Right to Object: Object to processing based on legitimate interests or for direct marketing.
• Right to Withdraw Consent: Withdraw consent at any time, without affecting prior lawful processing.

To exercise any of these rights, please contact us at support@fit-connect.be. You also have the right to lodge a complaint with your local Data Protection Authority (DPA) if you believe your rights have been violated.

11. Cookies and Tracking Technologies

Fit-Connect may use cookies and similar tracking technologies to enhance the user experience, analyze usage patterns, and deliver personalized content or advertisements.

Users may choose to set their web browsers to refuse cookies or to alert them when cookies are being sent. However, doing so may affect the functionality of some parts of the Platform.

For more information, please refer to our Cookie Policy.

12. Third-Party Websites

Our Platform may contain links to third-party websites. We are not responsible for the content, privacy practices, or policies of such sites. Users should review the privacy policies of any external websites they visit.

13. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, or legal obligations. The "Last Updated" date at the top of this page will be revised accordingly.

We encourage Users to review this page regularly to stay informed about how we protect their personal data.

14. Contact Us

If you have any questions about this Privacy Policy, your personal data, or wish to exercise your rights, please contact us at: